From Seth’s blog:
In the industrial age,
the boss defines a good job as one that meets spec. If you do what you are told, on time and on budget, it’s a good job.
A bad job, then, is one that requires repair or rescheduling or produces a shoddy output.
In the connection economy, the post-industrial age we’re moving into now, there are two other kinds of work worth mentioning:
A remarkable performance is one that exceeds expectations so much that we talk about it. (Remarkable, as in worth making a remark about). In just about every field, it’s possible to be remarkable, at least for a while, and thanks to the increasing number of connections between and among customers, remarkable work spreads your idea.
It’s difficult to be remarkable every day in every way, though, because expectations continue to rise. Which leads to a fourth category:
A personal performance.
A good job is largely anonymous and forgotten (but still important). A personal job, on the other hand, is humanized. It brings us closer together. It might not be remarkable, but it stands out as memorable because (however briefly) the recipient of the work was touched by someone else. Often, remarkable work is personal too, but personal might just be enough for today.
“Creativity is just connecting things. When you ask creative people how they did something, they feel a little guilty because they didn’t really do it, they just saw something. It seemed obvious to them after a while. That’s because they were abl
e to connect experiences they’ve had and synthesize new things. And the reason they were able to do that was that they’ve
had more experiences or they have thought more about their experiences than other people. “Unfortunately, that’s too rare a commodity. A lot of people in our industry haven’t had very diverse experiences. So they don’t have enough dots to connect, and they end up with very linear solutions without a broad perspective on the problem. The broader one’s understanding of the human experience, the better design we will have.”
– Steve Jobs, Wired, February, 1995
/vimeo.com/tonykellyphotography”>Tony Kelly Photography on Vimeo.
“You are so young, so much before all beginning, and I would like to beg you, dear Sir, as well as I can, to have patience with everything unresolved in your heart
and to try to love the questions themselves as if they were locked rooms or boo
ks written in a very foreign language. Don’t search for the answers, which could not be given to you now, because you would not be able to live them. And the point is, to live everything. Live the questions now. Perhaps then, someday far in the future, you will gradually, without even noticing it, live your way into the answer.”
Rainer Maria Rilke
What a superb product by Switzerland based designer Eric Collobmin. Defined as an
electric bicycle inspired by a city scooter / a city scooter inspired by an electric bicycle, the Volitud
e (A merge of Volt and Attitude) is perfect for commuters. Not only it is functional, the design is so amazing I would use it to decorate my apartment and commute to the office. Spotted on Swissmiss.
The term User Experience (or UX) is widely linked to the web, device and mobile worlds. However, User Experience can be seen everywhere from bathroom doors to websites. It is a what and a how, which added to the why creates the perfect mix of what the user wants to experience and what the brand/product wants to communicate.
But let’s get back to bathroom doors.
While at a pub yesterday, after a few beers I decided to use the restroom. While sitting down letting all that beer get out, I looked at the cabin door. Its was very pretty, with details crafted in beautiful wood. What is a bathroom cabin door for, anyways? For not letting people see me while I do my business. From a strictly functional point of view, that door could be a blunt piece of wood, or metal, or plastic – not glass – and it would 100% fulfill it’s functional purpose (How) – then why was it full of ornaments? I went to that pub because I like the Western feel of the place, the details in the walls and the wooden ornaments all over. If I had gotten to the bathroom and seen a boring metal door to close the cabin it would frankly break my mood. It did not. It fed me what I was expecting to get from that environment.
That is User Experience – a seamless one.
The same applies to the Web, Apps, Phones, Devices – Product Design in general. No one should run away from User Experience or, even worse, ignore it. If you want to launch a successful product (whether it is a pub, a bottle of juice, a computer, software, a website, sneakers, a campaign, etc), you need to know the
why . The reason your product is appealing to the user should be your main drive.